Broadcast Tools DSC-20 Manual de instalación descargar pdf (Pagina 43)

Preliminary 8-2002 RSHD Smartcaster Installation Manual

How do you troubleshoot a Smartcaster computer problem?

Do you ever wonder how some people are successful at troubleshooting various computer

problems, while others seem to be unable to find a direction to even look? Successfully

resolving a computer problem is not a special gift; it does not require a unique talent, it

does not take years of experience. While experience helps, everybody can resolve PC

issues as long as one keeps a few simple, but important things in mind.

Try to understand the problem

Before you do anything; analyze the situation, try to understand what is happening, make

a list of the symptoms of the problem, isolate the area where the problem is most likely

located, and make a list of things to check.

For example, if you have a problem with your computer not booting, no lights at all,

think about what this means before you do anything, and analyze the situation. A logical

conclusion would be that there is no power. Now think about what is necessary to get that

power to your PC: An outlet, maybe a power strip, a power cable, a power supply, a

power switch, etc.

Now that you have analyzed the situation and have isolated the area where the problem

might lie, you can now start troubleshooting.

Any successful troubleshooting of a computer problem starts with a very basic premise.

Approach the problem logically and methodically. Yes, think like Mr. Spock! Take one

step at a time and progress logically from one step to the next.

To demonstrate this with our example, you start at the beginning with the outlet in the

wall. Make sure you have electricity at the outlet that the computer plugs into. You could

do this by plugging in another device that you know is working, e.g. a lamp. Then check

the cords, and any thing that is between that outlet and the computer (UPS, Surge

Protector, etc.). The important thing is that you precede one step at a time, and if you

change anything, change just ONE thing and try the computer again.

Narrow it down logically and be sure to keep track of your steps, preferably by making

notes on some scratch paper so that you can retrace your steps and keep track of what

you've tried so far.

The idea here is to eliminate possibilities while you seek a way to solve your problem.

Often, the most effective way to eliminate a possibility is to substitute a known working

device in place of the suspect device. As an example, if your monitor stays black, is it the

monitor or the graphics card? Hooking up a monitor that works from another computer

and seeing what happens will let you eliminate your monitor as the source of the problem

or identify it as the source of the problem.

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Broadcast Tools DSC-20 Manual de instalación Pagina 43